The Specialist for the Small Business Development Center (SBDC) performs a variety of supportive tasks, 由主任指派, SBDC. This position is responsible for data entry of all SBDC training sessions into State CRM database, 维护所有SBDC客户端, 培训和PROS文件按照SBA定义的指导方针, 根据SBDC的指导方针收集SBDC的经济数据. 该角色与每个单独的顾问一起工作，以确保准确, 及时录入所有咨询活动的数据.
专业, 积极的方法, 沟通, 管理工作, 勇气, 持续改进, 客户/学生/员工的关注, 技术精明, 计划和组织, 协作, 解决冲突, 质量取向, 技术精明
行政支持 & 数据输入
Enters critical data including all SBDC consulting sessions into State CRM database; all SBDC training sessions into State CRM database, 维护所有SBDC客户端, 培训和PROS文件按照SBA定义的指导方针, 根据SBDC准则收集SBDC的经济影响数据.
Ensure events and training programs are entered into classroom setup in Datatel and data entry into Colleague and all data tracking elements are coordinated with the Supervisor of Operations. 类型并创建记录, 报告, 合同, 发票, 对应, 以及其他使用已建立和未建立格式的文档. 包括邮寄、归档和记录文件.
Performs tasks related to the consulting and training satisfaction survey, as directed. Develops packets for consulting and training delivery which includes arranging of all material required for the session. May make occasional trips to training site to conduct room setup or assist instructors.
Works with SBDC supervisor to understand all budgets and funding entities. 拨款预算, works with College’s grants process and responsible grant accountant to ensure compliance with College procedures and practices, 以及赞助商规定.
协助制定预算转移, 发票, 处理发票, 预算的修正, 及其他与预算有关之活动. Acts as the go-between to ensure all budget deadlines and deliverables are met by developing a follow-up system to ensure adherence to all fiscal and grant deadlines. Collects and enters all revenue/expense items, and processes/setup of consultant paperwork.
Maintains continual contact with SBDC consulting and training clients to ensure customer satisfaction. Delivers high level of customer service by greeting and routing SBDC clients to assigned areas; answering SBDC phone line and general telephone; routing calls; taking messages, 和预约. Adheres to the 24 hour callback metric on all e-mails and phone calls
Fosters and maintains a safe environment of respect and inclusion for faculty, 工作人员, 学生, 以及社区成员.
其他职责 & 责任
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. 在履行这份工作职责的同时, the employee regularly exhibits digital dexterity when entering data into computer. 员工经常坐一段时间，站一段时间，走一段时间. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. 员工有时能举起10磅.
知识、技能 & 能力
的知识: standard office procedures and practices; office administration; advanced computer operations; computer software programs and databases including Microsoft Office and Access. 客户服务交付技巧. A thorough command of the English language, both verbal and 写 execution. 具备其他语言技能者优先，但非必要条件.
技能: servicing of customers within area of specialization; performing administrative duties in support of specialized function; application of job related computer software; operation of job-related equipment including computer and other equipment ; general computer typing skills of 45 WPM.
能力: work independently in a team environment; manage and prioritize multiple, highly complex projects; originate 对应; maintain confidential and sensitive information; demonstrate initiative; use good judgement; accomplish results through collaboration and influence; effectively communicate research in oral, 写, and graphic form; excellent listening skills and participant in collaborative work; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; problem solve effectively.
High School Diploma or GED with at least three (3) years of progressively responsible experience. State Motor Vehicle Operator’s License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework and experience may qualify a candidate.